Your voicemail inbox

Voicemails holds every message a caller has left, newest first.

Reading rather than listening

Each voicemail is transcribed automatically, and the list shows the start of the message right in the Message column. Most of the time you never play the audio at all — you skim the transcripts, spot the two that matter, and act on those.

A message that says “No transcription yet” was usually just left; transcription takes a moment. Refresh in a minute. (An old message whose audio has passed your plan’s retention period shows the same thing, with a dash for its player.)

The columns

From — the caller’s number, in bold until you’ve played the message.

Message — the first line or so of the transcript. Open the voicemail for the whole thing.

Received — when it was left.

Length — how long the message is.

Status — New or Listened.

Playback — a player, so you can listen without leaving the list. A dash means the audio has passed your plan’s retention period and been deleted.

New versus Listened

A voicemail is New until you play it — here or on the call’s detail page. Playing it marks it Listened.

That’s the only thing that changes the status — reading the transcript doesn’t, because Callify can’t tell reading from scrolling past.

The New view (in the view menu, next to All) filters to unheard messages, which makes it a reasonable to-do list. If you work mostly from transcripts, play each message briefly as you handle it and the view stays meaningful.

Searching

The search box matches phone number, transcript text, or location.

Searching the transcript is the useful one. Type refund and you get every voicemail where someone said the word — across every caller, as far back as your plan keeps them. Same for a product name, or order number. Phone numbers, email addresses and card numbers a caller reads out are redacted from transcripts, so search won’t find those.

The full detail

Click a voicemail to open the call it belongs to. That page shows the caller, the time, the audio with a scrubbing player, and the full transcript — plus Download audio and Download transcript in the recording’s actions menu (the ⋮ button).

If the caller matches a Shopify customer, their card is there too: contact details, how many orders they’ve placed, and lifetime spend. Handy context before you call someone back.

Calling someone back

Callify doesn’t place outbound calls — dial the number from your own phone as usual. The caller’s number is on the voicemail, and it’s the heading of the call’s detail page.

If your number is registered for texting, texting back is often faster and gets a better response than a call the customer has to be free to take. Note that texting someone who left a voicemail needs their permission — a voicemail isn’t consent to be texted on its own.

Storage and retention

Voicemails are kept for your plan’s retention period: 1 year on Lite, 3 years on Starter and 10 years on Growth. Moving to a plan that keeps them longer extends the ones you already have; moving to a shorter one never cuts them short. When a voicemail’s time is up, its audio and transcript are deleted, but the entry stays in your inbox and call history so you can still see who called and when. See how long recordings are kept.

If you need a permanent copy of something important, download the audio and the transcript. That file is yours regardless of what happens to your account.

Uninstalling Callify removes your voicemails along with the rest of your data — see privacy and your data.