Call recording

Callify can record the calls you answer, and write out what was said.

It’s on by default, controlled in Settings → Calls by the switch labelled Record answered calls.

What gets recorded

Answered calls only — conversations where you pressed a key (or picked up, if screening is off) and actually spoke to someone.

Not calls that went to voicemail. Those are saved separately as voicemails, and they’re recorded whether or not call recording is on — a voicemail is a recording, of a caller talking to your greeting.

Not the screening announcement, and not the ringing before you answered. Recording starts when you’re connected.

The announcement

When recording is on, both you and the caller hear this before you’re connected:

“This call may be recorded for quality and training purposes.”

You can’t turn this off separately. It’s part of recording being on. Turn recording off and the announcement stops too.

This isn’t a formality

In much of the US and Canada, recording a call without every party’s consent is illegal. The announcement is what makes the recording lawful — it discloses to both sides before anyone speaks. If you don’t want callers to hear it, the thing to turn off is recording, not the announcement.

Where recordings show up

Open Calls, then click any call to open its detail page. A recorded call has:

The audio, with a player you can scrub through, plus Download audio to save the file.

A transcript, written out and split by speaker — labelled Caller and You — with a timestamp on each turn. Click any turn to jump the audio to that moment.

Download transcript saves the text as a file.

Transcription runs shortly after the call ends, so a recording that’s just finished may show its audio before the text appears. Give it a minute.

Some transcripts have no speaker labels — that happens when the audio arrived as a single mixed channel with no way to tell the voices apart. The text is still there.

Turning recording off

Flip the switch in Settings → Calls and press Save. From then on:

• New answered calls aren’t recorded, and nobody hears the announcement.
• Calls still appear in your history, with caller, time, duration and outcome — just no audio or transcript.
• Recordings already made are kept. Turning it off stops new recordings; it doesn’t erase old ones.
• Voicemail is unaffected. Callers can still leave messages, and those are still recorded and transcribed.

Getting recordings out of Callify

Individual recordings download from a call’s detail page.

For the whole log, Settings → Tools → Export call history produces a CSV of every call and voicemail — date, direction, from, to, city, region, country, status, duration, and whether there’s a recording or voicemail attached. Transcripts aren’t included in the export.