Call recording

Callify can record the calls you answer, and write out what was said.

It’s controlled in Settings → Calls by the checkbox labelled Record answered calls.

Which plans include it

Call recording is included on the Starter and Growth plans, and it’s on by default when your number is set up on one of them. It isn’t included on Lite: the checkbox is greyed out and reads “Call recording and full-call transcripts are included from the Starter plan. Voicemail is always transcribed.” Voicemails are recorded and transcribed on every plan.

If you move up from Lite, tick Record answered calls to start recording. If you move down to Lite, new calls stop being recorded, and the recordings you already have are kept.

What gets recorded

Answered calls only — conversations where you pressed a key (or picked up, if screening is off) and actually spoke to someone.

Not calls that went to voicemail. Those are saved separately as voicemails, and they’re recorded whether or not call recording is on — a voicemail is a recording, of a caller talking to your greeting.

Not the screening announcement, and not the ringing before you answered. Recording starts when you’re connected.

The announcement

When recording is on, the caller hears this as soon as their call reaches an open line, before your phone starts ringing:

“This call may be recorded for quality and training purposes.”

You don’t hear it yourself. Because it plays before anyone knows whether you’ll answer, callers hear it even on calls that end up going to voicemail.

You can’t turn this off separately. It’s part of recording being on. Turn recording off and the announcement stops too.

This isn’t a formality

In much of the US and Canada, recording a call without every party’s consent is illegal. The announcement is what makes the recording lawful — it tells the caller before anyone speaks. If you don’t want callers to hear it, the thing to turn off is recording, not the announcement.

Where recordings show up

Open Calls, then click any call to open its detail page. A recorded call has:

The audio, labelled Call recording, with a player you can scrub through.

A transcript, written out and split by speaker — labelled Caller and You. Click any turn to jump the audio to that moment; as it plays, the current turn is highlighted.

The recording’s actions menu (the ⋮ button) has Download audio and, once the transcript is ready, Download transcript.

Transcription runs shortly after the call ends, so a recording that’s just finished may show its audio before the text appears. Give it a minute.

Some transcripts have no speaker labels — that happens when the audio arrived as a single mixed channel with no way to tell the voices apart. The text is still there.

Transcripts leave out sensitive details: card and bank numbers, government ID numbers, phone numbers, email addresses and passwords are always redacted. Names are redacted too, unless you’ve allowed customer access in Settings → Customer access.

Turning recording off

Untick the checkbox in Settings → Calls and press Save. From then on:

• New answered calls aren’t recorded, and nobody hears the announcement.
• Calls still appear in your history, with caller, time, duration and outcome — just no audio or transcript.
• Recordings already made are kept for the rest of their retention period. Turning it off stops new recordings; it doesn’t erase old ones.
• Voicemail is unaffected. Callers can still leave messages, and those are still recorded and transcribed.

How long recordings are kept

Recordings and their transcripts are kept for a set time that depends on your plan: 1 year on Lite, 3 years on Starter and 10 years on Growth. The same applies to voicemails.

Each recording’s retention is set from your plan on the day it’s made. Moving to a plan that keeps recordings longer extends the ones you already have; moving to a shorter one never cuts them short.

When a recording reaches the end of its retention, its audio and transcript are deleted. The call itself stays in your history — with its caller, time, duration and status — but there’s nothing left to play or download. If you need a recording for longer, download it first.

Getting recordings out of Callify

Individual recordings download from a call’s detail page.

For the whole log, Settings → Tools → Export call history produces a CSV of every call and voicemail — date, direction, from, to, city, region, country, status, duration, and whether there’s a recording or voicemail attached. Transcripts aren’t included in the export.