Your spending cap

Your spending cap is the most Callify can bill you in overage in one billing period. It’s on top of your monthly plan price, not including it.

You’ll find it in Settings → Plan and usage → Spending cap.

What it protects you from

A bad month. A viral post, a shipping problem that has everyone calling at once, a mistake that generates hundreds of texts — the cap means none of them can turn into a bill you weren’t expecting.

Without one, usage-based billing is an open tap. The cap is the ceiling.

The defaults

A little over your plan’s monthly price:

Plan	Monthly	Default cap	Worst case per period
Lite	$9	$10	$19
Starter	$19	$25	$44
Growth	$49	$60	$109

The right-hand column is the absolute maximum Callify can charge you in a period on the default cap — plan price plus the full cap.

What happens when you reach it

Your line pauses. Once this period’s overage reaches the cap:

• Callers don’t reach you. Your phone doesn’t ring; callers hear Callify’s standard greeting with your store’s name, then “Please try again later,” and the call ends. No voicemail is recorded.
• Texts aren’t sent until the line is running again. Texts customers send you still arrive.

Settings → Plan and usage shows “Your line is paused” with the reset date and a Raise the spending cap button.

The line starts again on its own when the next period begins, or straight away if you raise the cap.

Changing it

Settings → Plan and usage → Spending cap, enter an amount, Save cap.

The cap applies right away — including to the period you’re in.

The range you can choose depends on your plan, from $0 up to twenty months’ subscription:

Plan	Minimum	Maximum
Lite	$0	$180
Starter	$0	$380
Growth	$0	$980

A cap of $0 means you’ll never pay more than your plan price: the line pauses as soon as your plan’s allowance is used up.

Choosing a number

Lower it if you’d rather pause the line than pay for a spike. At $0, your bill is always exactly your plan price.

Raise it if you’re regularly hitting the cap and your line pauses before the period ends — customers who can’t get through during opening hours are usually the bigger cost.

If you’re regularly well past your allowance, ask whether you should be on a bigger plan instead. Going by minutes alone:

• Lite to Starter pays for itself at about 130 minutes a month: Lite’s 30 minutes plus 100 more at $0.10 is $19, the price of Starter.
• Starter to Growth pays for itself at about 495 minutes: Starter’s 120 plus 375 more at $0.08 is $49. It comes sooner if your texts run over too.

Run the numbers against your own usage under Previous periods in Plan and usage.

The cap pauses your line

Reaching the cap stops calls getting through until the period resets. If you’d rather keep answering, raise the cap before you hit it; the Plan and usage card shows your overage so far. If you only want the phone quiet at certain times, that’s what business hours are for.

Errors you might see

“Enter an amount between [min] and [max].” — outside your plan’s range. The bounds are shown under the field.

“Enter an amount, for example 75 or 75.50.” — the amount wasn’t readable. Digits and at most two decimal places.

“Choose a plan before setting a spending cap.” — your store isn’t on a plan yet. See plans and pricing.