Calls
How a call reaches you — the one page that explains the whole routing story.
Help Center
Your store's phone line, inside Shopify. Here's how to set it up and get the most out of it.
New to Callify?
Section titled “New to Callify?”What is Callify?A plain-English tour of what the app does and the words it uses.
Set up your phone numberPick your toll-free number and tell us which phone should ring.
Your setup checklistThe four steps on your home page, and what each one does.
Make a test callCheck everything works before you put the number in front of customers.
Popular guides
Section titled “Popular guides”Voicemail
How voicemail works · Record your greeting · Your inbox
Every message is written out for you, so you can read it instead of listening.
Text messages
Texting your customers · Register your number · Permission and opt-outs
Texting needs a one-time registration before carriers will deliver it.
Plans and billing
Plans and pricing · How usage is counted · Your spending cap
Everything is billed through your Shopify invoice.
Stuck on something?
Section titled “Stuck on something?”GlossaryForwarding number, segments, overage, opt-in — every term in one place.
TroubleshootingCalls not ringing, texts not sending, and what the error messages mean.
Still stuck? Email support@callify.co — a person reads it.